My shipment was damaged, what should I do?

We don’t handle the shipping of Litter Glitter. Shippers (such as UPS, Amazon, USPS, or FedEx) are responsible for any damage during shipping. If the product arrives damaged, take a picture of the damage.

If the bag leaks powder, it’s considered slight cosmetic damage that doesn’t affect the product’s performance. If the product is still usable, please use it. Contact us, and we’ll try to provide an excellent discount on your next order.

We are working with UPS, Amazon, USPS, and FedEx on improving how the product is shipped and packaged to prevent damage during shipping.